… it is all about the experience
Whether selling premium travel, titanium teeth replacements, or cut-crystal chandeliers, Tristan Rigendinger has discovered that it often isn’t the product alone that elicits a “wow” from a customer – it is the purchasing experience.
Tristan is passionate on this point: Scripted sales approaches tell customers that the employee lacks passion for the product, has little knowledge of the brand, and has no interest in the customer. A customer’s experience must feel authentic and genuine.
What is the natural by-product of this vision? It is increasing sales, purchase frequency, and referral rates.